At Your Gifting, your satisfaction is important to us. We take great care in selecting quality products and packing each order with love. If something isn’t quite right, we’re here to help.
Change of Mind
If you’ve changed your mind, you may return your item(s) within 30 days of receiving your order, provided that:
- The item is unused, unopened, and in its original packaging.
- You can provide proof of purchase.
Please note:
- Return shipping costs are the responsibility of the customer.
- Refunds will be issued to the original payment method once the item is received and inspected.
- Sale or clearance items are non-refundable unless faulty.
Damaged or Incorrect Items
We sincerely apologise if you receive a faulty, damaged, or incorrect item. Please contact us within 5 days of receiving your order and include:
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Your order number
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A description of the issue
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Clear photos of the item
We will offer a replacement, exchange, or full refund – whichever you prefer – at no additional cost to you.
How to Make a Return
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Email us at info@yourgifting.co.nz with your order number and reason for return.
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We’ll confirm the return process and address.
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Carefully package your item and send it back to us.
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Once received and inspected, we’ll process your refund or exchange.
Please Note:
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We do not accept returns on personalised, perishable, or hygiene-sensitive items (e.g. opened skincare, food, or teething products) unless faulty.
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Refunds may take 3–5 business days to appear in your account, depending on your bank.
If you have any questions, please don’t hesitate to get in touch – we’re always happy to help.
Contact Details
Warehouse Address: 14A/9 Laidlaw Way, East Tāmaki, Auckland 2016, New Zealand
Phone: 027 2109666
Email: info@yourgifting.co.nz
